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FAQ’s

Get prompt responses from a friendly, professional and knowledgable support team.

How do I download the app?

You can download the app straight from the playstore or by clicking this link here

How do I setup my account?

After downloading CreditBook from the playstore, open the app on your phone. Here you’ll first be guided to select your language (English, Urdu, Roman Urdu, Punjabi, SIndhi). Next you’ll be asked to enter your mobile number, and verify the number through an automated OTP (One-Time-Pin) sent to your phone via SMS. If your code has not been filled automatically, please go to your SMS inbox and remember the pin and enter it into the app.

You will now be taken to a screen to enter your Personal Information, such as your Name, Email Address, Business Name and Business Type. Here your “Business Name” relates to the name of your given business or shop, and your “Business Type” relates to the field in which your business operates.

Next, you’ll be taken to a screen that shows you a video of how CreditBook works and is useful for your business.

How do I add my first customer?

After successfully signing up, you are now at your “Home Screen” or “Khata Dashboard.” On the bottom right hand corner of the screen, you will see a circular button that has a plus sign accompanied by a person. Click on this button and you will be taken to the next step of adding a customer. You will now have the option to add an account through your existing contact or enter a customer manually.

If you choose to create an account/customer through your contact list, just type the contacts name, and confirm their details.

If you choose to create an account manually you will see a screen requiring you to fill in their name and other details (all other fields apart from the name of the customer are optional, but to get the most out of your experience using CreditBook we highly recommend you to fill all the fields, especially the mobile number). To make it even more helpful take/add a picture of your customer with their consent.

The circular green button on the bottom right hand corner of the screen will always be in your dashboard to add any more customers in the future.

Can I set credit limit for my customer?

Of course! When creating a new Customer Account, one of the optional fields in account creation process is to assign a credit limit to your customer. Why do this? We believe it’s important to do so for two reasons:

  • As a helpful reminder whenever giving credit beyond the limit you have assigned, as you may have had difficulty in collecting a similar amount of credit in the past from that particular customer, and thus warning you not to do the same and create the same hassle a second time.
  • For anyone who manages your store on your behalf at any point in the day to be aware of how much credit can be extended to any one customer., thus allowing you to do more business while also giving yourself time to relax and take in other activities.

How do I transfer my transactions/entries from my register/khata book to CreditBook?

You have two ways to do this:

  • You can consolidate each customer account and enter the remaining balance as a transaction on your CreditBook app for a customer. The way to do this would be to add a new account and add your customers details (Name, phone number, credit limit), and then add the remaining balance as a transaction.
  • The other way to do this is to enter all recent entries/transactions (especially if you want to maintain your customers history on your CreditBook app). The way to do this would be to add a new account and add your customers details (Name, phone number, credit limit), and then add each transaction/entry from your Khata Book (register) into your CreditBook app.

How do I give credit/udhaar to my customer?

After you have created a customer account, you are either taken straight to a personal chat interface or you can access this feature on your dashboard by clicking on your customers name.

Thereafter, you have two options at the bottom: “Receive Payment” (in Green) or “Give Payment/Udhaar” (in Red). Click on the “Give Payment” button in Red. Clicking this button will take you to the next screen where you can enter the amount of credit given to the customer and choose the date you have given it to him/her

How do I send a payment reminder to a customer?

From your dashboard find the customer you would like to send a reminder to, and click on their name. You’ll now be brought to the transaction screen. You have two options of sending reminders:

  • You can click on the particular transaction/entry you would like to remind your customer about. Once you’ve clicked on the entry, you will see a bell icon () to share a reminder.When you click this button, you’ll be presented with various messaging options (WhatsApp, SMS, Facebook Messenger, Email etc.). We advise you to select a messaging option where your customer is most likely to respond. If your customers have instant messaging tools like WhatsApp and Facebook Messenger use them as they are most effective!
  • You can click on the upper right hand corner, where you will see a bar chart () icon. Here you’re presented with the net-balance with your customer. You can click the bell icon () at the bottom to share a reminder. When you click this button, you’ll be presented with various messaging options (WhatsApp, SMS, Facebook Messenger, Email etc.). We advise you to select a messaging option where your customer is most likely to respond. If your customers have instant messaging tools like WhatsApp and Facebook Messenger use them as they are most effective

How do I send a notification of a transaction/entry to my customer?

From your dashboard find the customer you would like to notify on a transaction made, and click on their name. You’ll now be brought to the transaction screen.
Here you can click on the particular transaction/entry you would like to notify your customer about. Once you’ve clicked on the entry, you will see a share icon () to share a transaction with your customer. When you click this button, you’ll be presented with various messaging options (WhatsApp, SMS, Facebook Messenger, Email etc.). We advise you to select a messaging option where your customer is most likely to respond. If your customers have instant messaging tools like WhatsApp and Facebook Messenger use them as they are most effective!

How do I receive a payment from my customer?

After you have created a customer account, you are either taken straight to a personal chat interface or you can access this feature on your dashboard by clicking on your customers name.

Thereafter, you have two options at the bottom: “Receive Payment” (in Green) or “Give Payment/Udhaar” (in Red). Click on the “Receive Payment” button (in Green). Clicking this button will take you to the next screen where you can enter the amount paid by the customer and choose the date that they gave it to you on.

Do my customers need a smartphone to receive a reminder/notification of a transaction?

Absolutely not! As mentioned in the answers regarding “How do I send a notification of a transaction/entry to my customer?” and “How do I send a payment reminder to a customer?” you have the option to also send a SMS notification/reminder of any transaction to a customer that may not have a smartphone for free.

How should I use CreditBook to get faster repayments?

As an owner, you are likely to give out credit/udhaar to people that you know off (friends, family, acquaintances), this is possibly the most important step in making sure you get repaid to begin with.

As for getting faster repayments, make sure that you use both the “share transaction” and “reminder” features. When giving out credit, make sure you share the transaction with your customer to avoid any future dispute or argument with them on the amount given. Second based on the timeline you have agreed to be repaid on, send reminders to your customer every week (WhatsApp, Facebook Messenger, Email, SMS etc). This will make sure your customers are constantly aware of paying you back in time and faster than before.

Can I set a repayment date?

At this moment in time we do not have a feature to set a repayment date. If you would like to see this feature implemented please write to us on support@creditbook.pk and use the title “Repayment Date Feature” or message us on WhatsApp on +92-318-0110801 and in your message write “Repayment Date Feature”

How do I know if my entries have been backed up?

For each transaction/entry you enter to know if the entry has been backed up you will see a small blue cloud () at the bottom of the entry. For further verification, you can click any entry and see the message “sync successful” along with the blue cloud

How do I search for a customer?

This particular question is most relevant when you have a lot of accounts/customers. Within your dashboard/home screen you will see a search () icon and “Search Accounts” written next to it in light grey. Click on the “Search Accounts” text, and you will now see your keyboard; and you’ll be able to search for your customers.

How do I contact Whatsapp support?

On your dashboard/home screen on top left corner next to your name you’ll see a menu bar (). Once you click on this bar, you’ll be presented with different options. Here you’ll also see a WhatsApp icon () and text written as “WhatsApp”. Clicking on this, will automatically open up a chat with CreditBook’s Customer Support Team.

How do I view tutorial videos?

On your dashboard/home screen on top left corner next to your name you’ll see a menu bar (). Once you click on this bar, you’ll be presented with different options. Here you’ll also see a Help icon () with a question mark. When you click this icon, you’ll be presented with various Frequently Asked Questions, along with accompanying videos with certain step-by-step guides for various tasks on CreditBooks App. Choose the video that addresses your concern or read through the entire FAQ. Alternatively, get in touch with the Customer Support Team on WhatsApp.

How do I see my overall financial situation?

On your dashboard/home screen on top left corner next to your name you’ll see a menu bar (). Once you click on this bar, you’ll be presented with different options. Here you’ll see the “Accounts” option with a profile icon next to it, at the very top. When you click on this you’ll be taken to a screen that will show you your overall financial status (net balance), and the amount of credit/udhaar entries and the number of received payments too and their respective amounts.

If I uninstall the app and reinstall it later; will all my transactions/entries remain secure and backed up?

Your data is continuously updated and backed up when a consistent internet connection is available. For each transaction/entry that has been successfully backed up has a small blue cloud icon next to it.

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